Brooks Instrument has expanded its authorized service partner program with more locations so customers can access mass flow controller (MFC) calibration and repair services closer to their places of business.
The new authorized service and support partners are located in the Raleigh, N.C. area, and in Toronto and Montreal.
“We are excited to expand our service and repair partner programs in the U.S. and Canada,” said Stephanie Vinger, manager of Brooks Instrument’s service and repair business. “When customers need calibration or repair work, we want to serve them as quickly as possible to keep their equipment and processes up and running. Adding these locations makes it easier for customers to get faster turnaround time, while also guaranteeing quality so their Brooks Instrument mass flow controllers and meters can be used for as long as possible.”
Used in many applications ranging from biopharmaceutical production to oil and gas refining, all MFC instrumentation is subject to wear and tear from the operating environment. Because MFCs are typically a critical component in gas management subsystems, Brooks Instrument recommends having these instruments certified annually by an authorized repair centre that can provide calibration or repairs using proper metrology equipment, MFC software and service methods.
Unauthorized, third-party vendors may only provide verification service instead of true calibration. In addition to offering limited warranties, they may also use refurbished parts for their repairs instead of genuine Brooks Instrument components.
Working with factory-certified service partner Cross Company, Brooks Instrument has expanded its customer support for the Research Triangle Park area in Raleigh, a rapidly growing hub for biotechnology companies that rely on MFCs.
Cross has represented Brooks Instrument for decades, and its technicians are fully trained to use the same parts, tools, repair manuals and diagnostic equipment as the Brooks Instrument factory.
In Canada, the Brooks Instrument service locations are available in the Toronto metro area through the company’s independent authorized representative, Trillium Measurement and Control, and in the Montreal metro area with independent authorized representative Polycontrols.
Customers who own Brooks Instrument MFCs in these markets can now have their out-of-warranty components serviced and repaired locally with authorized partners using new Brooks Instrument parts. These services include verification of thermal mass flow meters and controllers, ISO/IEC 17025 certified calibration, cleaning and reconditioning, repair and rebuilding.
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